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Booking Process

Question: i receive a promo code for a contract negotiated with europcar, can i use it on your website?

No. Please contact the Europcar reservation center on 0825 358 358 to get a reservation with your promotional code. You can always compare the two offers before choosing. Register your promo code on the Europcar Martinique website does not entitle you to the discount related to your negotiated contract. However, we have coupon codes locally, subscribe to the newsletter or look in the tab "Good Deal" ... Watch them!

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Question: can i book online without prepay?

Yes. Our website validates a simple online booking with payment on arrival.

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Question: can i change my booking online?

No. The modification of a reservation can not be done directly on the http://www.europcar-martinique.com site.

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Question: can i cancel my online booking ?

Yes, under certain conditions ... Use the contact form

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Question: are my financial data secured during the online payment?

Yes. Our online booking website is fully secured by SSL server (data encryption system) that guarantees the confidentiality of the transaction.

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Question: i have not received my booking confirmation, what should i do?

Call us at 05 96 42 42 53, we will help you obtain the document or why you have not received confirmation.

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Question: why should we pay the airport tax?

The airport surcharge is due for any rental agreement issued on the airport territory. This tax exists in all airports worldwide. Currently it is € 30 including VAT per contract.

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Question: my payment is declined what should i do?

If your payment does not pass, you must ensure that you have filled in the fields with the correct numbers. If you have already done this, contact your bank. Sometimes you book the plane, car, and hotel in the same week or month, therefore, your ceilings are reached and you can not make the payment. If after all these steps you are still unable to book your vehicle, call us at 05 96 42 42 42 for technical assistance.

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Question: how do i know my reservation is confirmed?

At the end of the booking process you go to a page "Booking confirmation" that tells you your booking number. You will receive further confirmation by email reminding you that number and the details of your reservation. We advise you to print and keep.

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Contact us
Customer service : 05 96 42 42 42
Booking service : 05 96 42 42 53
Assistance 24/24h 7/7j : 06 96 45 97 83

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