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Question: Can I change my booking online?

No. The modification of a reservation can not be done directly on the / website.
 
For bookings made through our online site for an online payment or agency, you will need to cancel the non-compliant file for you and send your cancellation request by email to contact@europcar-martinique.com.
 
Caution cancellation for modification is subject to the same rates as the cancellation cf. general rental conditions.
 
Extract of the general conditions
The customer can cancel their reservation under the following conditions:
We offer the "Cancellation Insurance" € 35 per booking that guarantees repayment
Total prepaid for cancellation up to J-24H.
For cancellations made at least 30 days before the scheduled start of rental, the renter is fully refunded. Beyond this period, the reservation amount subject to a prepaid payment will be refunded less a cancellation fee calculated according to the following scale:
 For cancellations made between 20 and 29 days before the expected date of rental start, 10% fee
Cancellation calculated on the amount of the booking subject to a prepayment.
 For cancellations made between 7 and 19 days before the expected date of rental start, 20% fee
Cancellation calculated on the amount of the booking subject to a prepayment.
 No refund will be due for cancellations less than 7 days before the start date or if the customer does not rent the vehicle to the reserved date and if he fails to inform Europcar by writing.
 
If you want to change a booking agency, you must request to change (date, time, category) by phone 05 96 42 42 42. The change will then be confirmed based on availability and the possible extra charge to be paid . The change will then be confirmed or denied depending on availability and the possible extra charge to settle.
 
Note that the any modification can be subject to penalties.
 


Contact us
Customer service : 05 96 42 42 42
Booking service : 05 96 42 42 53
Assistance 24/24h 7/7j : 06 96 45 97 83

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