• All vehicles
  • Utilities

During your stay

Question: how do you calculate the extra days?

Our rates are calculated per 24-hour schedule, beginning at the time of pick up. A 29-minute grace period is given. Beyond this limit, an extra day will apply.

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Question: what if i loose my car keys?

In case of loss of car keys, you must contact the Europcar Martinique Assistance service at 05 96 42 42 42 07H to 22H. For inteventions after the opening hours, please refer to the starting state pocket for the number of our support, for an intervention as soon as possible. Note that the fees for the renewal of the key and the repatriation of the vehicle will be your responsibility, our insurance and additional guarantees do not cover this type of incident.

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Question : what to do if the vehicle is stolen?

If the vehicle is stolen, you should contact the police and make the report. You then need to contact Europcar location where you took possession of the vehicle to provide the officer on duty car keys and the theft report. A franchise can you be charged, depending on the package you have subscribed. (For more details, see our Terms and Location)

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Question: am i allowed to drive the vehicle on a nearby island?

No, the exit of vehicles in Martinique is not allowed.

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Question: do i need to make any maintenance on the vehicle during the rental?

All our vehicles are inspected and regularly revised. However, depending on the distance you have to travel during your stay, you will be required to ensure the proper use of the vehicle, including monitoring water levels, oil and tire pressure. The technical staff Europcar Martinique is available to ensure, at your request, a vehicle control during the opening hours of our agencies. Also, do not hesitate to report immediately any anormaly or warning light on the dashboard.

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Question: what if the car breaks down or if i have an accident?

Europcar Martinique provides its customers with a roadside assistance 7 days 7 and 24/24. The telephone number is 0596 42 42 42 7/7 from 07:00 to 22:00, outside these hours please call the following 06 96 45 97 83. They are on the RA.

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Contact us
Customer service : 05 96 42 42 42
Booking service : 05 96 42 42 53
Assistance 24/24h 7/7j : 06 96 45 97 83

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