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FAQ - Frequently Asked Questions

Question: do you accept pets in the rental car?

Yes we do. Vehicles must be returned in the same condition of the departure (cleanliness, hygiene, interior, upholstery ...). Any vehicle returned excessively dirty (pet hair, sand, mud, stained upholstery, marking ...) will be billed up to or exceed 100 euros depending on the cleanning.

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Question: is there a minimum or maximum age to rent a car with europcar?

In most countries such as France and Martinique, you must be at least 21 and have held your license for over a year to rent a vehicle. However, these conditions may vary by country or category of the rented vehicle. In France as in Martinique, a young driver surcharge is mandatory for people aged under 25 years and / or a license obtained for less than 3 years.

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Question: what are the payment methods accepted by europcar martinique?

Credit cards; Payment cards and vouchers Europcar Full Credit; Vouchers specified value; Payment by cash or company checks; Cash cards like Maestro and Visa Electron are not accepted at Europcar for the payment or the deposit for the vehicle.

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Question: what are the protections included in my online booking with europcar martinique?

If you book on our website http://www.europcar-martinique.com; you automatically CDW, THW and PAI included. For more information about these protections check out our offers and services

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Question: what are the vehicles for rent europcar offers?

Find out more about our range of vehicles ...

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Question: can i choose the brand of vehicle i want to rent?

Vehicle reservations are happening based on categories and not models. Unless availability of a specific model, which will require confirmation, Europcar Martinique does not confirm the model, only the category of vehicle.

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Question: can i earn frequent flyer miles by renting a car from europcar?

If you are a member of a Europcar Partner Frequent flyer program , your rentals at Europcar allow you to earn miles according to a pre-defined gains grid. For this you must present your membership card when taking your vehicle. For partner programs, as well as conditions specific to each program, visit our section air Partnerships. Please note that the same main driver can not earn miles more than one rental at a time. Only onef you are a me rental can be registered with your flyer program, your rentals at Europcar allow you to earn miles according to a pre-defined grid gains. For this you must present your membership card when taking your vehicle. For partner programs, as well as conditions specific to each program, visit our section air Partnerships. Please note that the same main driver can not earn miles more than one rental at a time. Only one rental can be recorded.

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Question: do you have partners to recommend for our stay in martinique?

Yes, we have several partners. Europcar Martinique Partners, offer a range of services so you can enjoy your holiday and car rental in Martinique.

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Contact us
Customer service : 05 96 42 42 42
Booking service : 05 96 42 42 53
Assistance 24/24h 7/7j : 06 96 45 97 83

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