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Rental Terms and Conditions

GENERAL RENTAL TERMS AND CONDITIONS OF VEHICLES WITHOUT A DRIVER Corail

 

ARTICLE 1: GENERAL PROVISIONS

These General Rental Terms and Conditions shall govern all rentals granted by CORAIL SAS, hereafter referred to as the Lessor, in the territory of Martinique to its customers. The Customer acknowledges that it fully and unreservedly accepts application of said General Rental Terms and Conditions.

During rental, the Customer shall have custody of and be responsible for the vehicle. The Customer shall be in a position to provide all documents required to complete his or her contract, such as name and address, date of issue of his or her driving licence and credit card number.

This licence shall always be shown whenever a vehicle is rented. The Customer or any driver designated in the contract shall be older than 21 years of age and have held a valid driving licence for more than one year. If the driver is younger than 25 years old, a surcharge shall be applied. Please note that the rental of certain categories of vehicles requires particular payment instruments and is subject to minimum age conditions.

 

ARTICLE 2: PICKUP AND RETURN OF VEHICLE

The vehicle shall be made available to the Customer at one of the Lessor's rental offices. It shall be returned to the Lessor's personnel at the location, date and time stipulated in the contract, and during rental office business hours. In the event that the Customer is authorised to return the vehicle elsewhere than at one of the Lessor's rental offices, the Customer shall remain responsible for the vehicle until it has been turned over to the Lessor.

The Customer shall not be authorised to deliver the vehicle elsewhere than at the rental office provided for in his or her contract. If the Customer returns the vehicle at a location neither provided for nor authorised by the Lessor in his or her contract, said Customer shall incur a fixed penalty of 100 € for abandoning the vehicle, as well as a sum to cover the cost of recovering the vehicle, whose amount shall depend upon the place, time and day of recovery.des

Whenever a vehicle is returned outside the business hours and after the closing time displayed at the rental offices, particularly due to delayed flights, the Customer shall be charged an additional "off business hours" pickup or return fee of 35 € including VAT when the contract is drawn up and/or closed.

 

ARTICLE 3: CONDITION OF VEHICLE

A description of the vehicle is attached to the Customer's contract. Only an employee of the Lessor shall be authorised to fill out the form describing the initial condition of the rented vehicle. If this is not done, the Lessor shall be deemed to have provided a vehicle in accordance with the description. The Lessor may therefore decide not to take account of claims with regard to patent damage not pointed out at the moment of departure. The Customer shall take the vehicle in the condition in which he or she has received it. All repair costs occasioned by the Customer's fault or in the absence of a fault on the part of an identified third party, shall be added to the cost of the rental, subject to the provisions in the section "Insurance and Additional Damage Waivers". The Lessor agrees to provide a vehicle from a particular category, not a particular model or make.

Vehicles shall be returned in the same state of cleanliness as when it was picked up. If a vehicle is excessively dirty on return (animal hair, sand, mud, stained seats, markings, etc.), the Customer shall be billed for any necessary cleaning and repair in accordance with the scale available at the rental offices.

The vehicle is provided with tyres whose condition and number reflect traffic regulations. The Customer shall pay for any damage to or theft of tyres, hubcaps, dowels, tyre accessories, flat tyres and fuel.

In the event that the keys are lost and/or damaged (humidity, damage after having been dropped, etc.), towing costs, a copy of the key and resetting the antitheft device shall be paid by the Customer, regardless of his or her insurance package.

 

ARTICLE 4: INSURANCE EXCLUSIONS

At the risk of insurance exclusion, the renter agrees to ensure that the vehicle is not used:

- by other persons than himself or herself or those approved by the Lessor, for whom he or she shall be answerable pursuant to Article 1384 of the Civil Code.

- by a driver under the influence of alcohol or substances that modify the reflexes necessary for driving,

- to push, pull or tow any other vehicle,

- in competitions,

- for rental to other parties,

- to transport passengers for a financial consideration,

- to transport more passengers than authorised or to load a weight exceeding the carrying capacity of said vehicle,

- to give driving lessons,

- to transport dangerous goods (inflammables or explosives) or goods emitting bad smells,

- to be transported on board a ship, ferry, etc.

 

Moreover, the Customer may in no event assign, sell, mortgage or pledge this contract, the vehicle, its equipment or tool kit, nor handle or treat them in any way that could harm the Lessor.

The Customer shall be subject to all legislative, regulatory and customs obligations and all other laws on the transportation of goods in the vehicle supplied by the Lessor, whether public or private transportation, depending upon the Customer's use of the vehicle. The Customer shall remain responsible during the entire period in which the vehicle is put at his or her disposal.

The Customer shall have sole responsibility for all declarations and the payment of all duties and taxes imposed on goods traffic (customs, excise, administration, etc.)

 

ARTICLE 5: RENTAL

In the case of reservation through the Lessor's website, the General Rental Terms and Conditions on the website shall apply to the Customer and the security deposit made with the Customer's credit card shall be an essential condition for delivery of the vehicle. If the amount of the security deposit is not available, the Lessor may refuse to deliver the vehicle to the Customer and terminate the rental contract.

A proof of residence of less than three months old (EDF- GDF electricity or gas bill, telephone bill or Carte Vitale health insurance certificate) is required for any rental. The Lessor reserves the right to refuse to rent and deliver the vehicle to the Customer if said Customer cannot present a document proving his or her residence.

 

5.1. Security deposit: On pickup of the vehicle, the Customer shall be required to provide a security deposit with his or her credit card (CB, Visa, Eurocard). This credit card shall display the family name and first name of the Customer and comply with the provisions in Article 14 hereof.

5.2. Prepayment - Extension: The Lessor shall require payment of the estimated amount of the rental prior to departure of the vehicle, under the conditions stipulated by the Lessor, which may provide for payment in several instalments. The initial prepayment may in no event be used to extend rental. The price of the rental and the amount of the prepayment are mentioned in the current pricelist. In the event that the Customer wants to keep his or her vehicle longer than initially agreed, he or she shall first obtain the Lessor's permission, visit one of the Lessor's rental offices and pay promptly, based upon the list price, the amount of the ongoing rental. The Customer may be sued if he or she fails to do so.

5.3. Payment: The Customer agrees to pay the Lessor, after the rental is terminated and the complete vehicle has been returned (including equipment, accessories, administrative papers and keys):

- All sums due for the rental period, kilometres driven and the amount of additional insurance covers and other optional services taken by the Customer;

- The additional amount for recovering the vehicle if left at another location not approved beforehand by the Lessor.

- All direct or indirect taxes and levies due on the sums, premiums, costs and compensations provided for in this Article.

- All sums owed for traffic and parking violations under the applicable legislation during the period of this contract.

In the case of prepayment by the Customer, the amount of the outstanding balance of the invoice, if any, shall be debited immediately from the account corresponding to the credit card presented unless the Customer offers another payment instrument accepted by the Lessor. The Customer herewith accepts that the non-waivable excess and all other costs connected with the vehicle, its rental or use (fuel, repairs, traffic violations, etc.) be debited from this same account.

In the event that a promotional rate is applied, non-compliance with the rental period agreed when the vehicle is picked up shall always entail application of the list price in force at the time. However, the amount of the minimum excess in force and towing costs shall be paid by the Renter even when said Renter has taken out additional excess insurance.

 

ARTICLE 6: RESPONSIBILITY OF BANK CARD HOLDER OR ISSUER OF A TRAVEL VOUCHER OR ORDER FORM

When rental is granted on presentation of a bank card, a travel voucher or an order form, the Lessor shall invoice the issuer of the travel voucher or the order form, who shall be responsible under the contractual provisions:

- for the use of the rented vehicle,

- payment of the rental and all related expenses,

- and who shall remain responsible for any extension of the rental or disappearance of the vehicle.

 

ARTICLE 7: RESERVATION GUARANTEE

The reservation is guaranteed up to 1 hour after the arrival time recorded in the file. Beyond this, the reserved category may not be honored. In the event of an upgrade, the Tenant will then be liable for the price difference with the reserved category. No compensation will be granted in the event of downgrading.

For the arrangements made available at the Airport, in the event of a plane delay, the reservation will be maintained 1 hour after the actual arrival time if the flight number has been clearly specified when validating the file.

 

ARTICLE 8: CANCELLATION OF RESERVATION BY CUSTOMER

The Customer may cancel his or her reservation under the following conditions:

- In the case of cancellation at least 30 days before the scheduled starting date of the rental, the Customer shall be repaid the amount of his or her rental, less cancellation costs of €50;

- In the case of cancellation from 29 to 15 days before the scheduled starting date of the rental, the Customer shall be repaid the amount of his or her rental, less cancellation costs corresponding to 10% of the total amount of the reservation, and in any event not less than €50;

- In the case of cancellation from 14 to 3 days before the scheduled starting date of the rental, the Customer shall be repaid the amount of his or her rental, less cancellation costs corresponding to 20% of the total amount of the reservation, and in any event not less than €50;

The Lessor shall not make any repayment for cancellation less than 2 days before the scheduled starting date of the rental, or if the Customer does not rent the vehicle on the reservation date.

 

ARTICLE 9: EARLY RETURN

In case of early return of the vehicle, the rental amount will be recalculated according to the number of days actually used and the options subscribed.

The reimbursement will be calculated on the basis of the difference between the amount paid by the Tenant at the start of the rental and the amount of the actual rental. A penalty of 30% will be retained on the difference.

The reimbursement will be made by check within 30 days after the return of the vehicle.

For all prepaid rentals, this clause does not apply. If the vehicle is returned before the scheduled end of rental date, unused days will not be reimbursed. The Tenant must then refer to the special conditions of sale linked to the service purchased.

 

ARTICLE 10: INSURANCE AND ADDITIONAL DAMAGE WAIVERS

All our vehicles are covered by an insurance policy as follows:

- “third party liability”, in accordance with the regulations in force, as well as the following optional additional protection:

-CDW (partial redemption of deductible in the event of damage to the rented vehicle),

-THW (partial redemption of deductible in the event of the complete theft of the rented vehicle),

-PAI (protection of driver and transported persons),

A notice is available to the Customer at the Rental Agency and on our website.

 

As such, the Customer undertakes in particular to:

- declare to the Lessor within two working days (excluding public holidays) from the discovery of the accident any accident, damage or fire and immediately alert the police authorities for any theft or personal injury. This claim declaration period is also 2 working days in the event of theft of the vehicle.

- mention in the claim particularly the circumstances, the names and address of any witnesses, the name and address of the insurance company of the opposing party, as well as the policy number.

- attach to this declaration all police, gendarmerie reports, receipt for a complaint, etc.

- under no circumstances discuss liability or deal with or compromise with third parties in relation to the accident.

- do not abandon the said vehicle without taking care to ensure its safety and security.

Material damage and / or theft of the vehicle remains the responsibility of the Renter up to a deductible, the amount of which varies with the category of the vehicle.

 

If the Renter accepts these additional covers at the current rates, the non-waivable excess shall apply in the case of a claim. If the renter declines these covers, the total excess currently in force shall apply in the case of a claim.

However, even if the Customer has agreed to pay one or more additional covers to lower excess, he or she shall remain fully liable for all damage to the upper parts of the coachwork due to collision with a fixed or mobile body (bridge, tunnel, porch, tree branch, other overhanging objects, etc.).

The same shall apply to damage to coachwork and the mechanical parts underneath the vehicle (front-wheel axle unit, oil sump, rocker panel etc.) The Customer shall have full financial liability for all damage to the vehicle caused by uses for which the vehicle was not designed or by off-road use, even if the Customer has accepted the additional cover to lower excess. The Customer shall also remain fully liable for all damage caused by water (rain, sea, etc.) due to the Customer's negligence (dangerous crossing of flooded areas, parking at an open location, parking at a location with flood risk) and any theft of or damage to accessories and broken glass.

In the event that the keys are lost and/or damaged (humidity, damage after having been dropped, etc.), towing costs, a copy of the key and resetting the antitheft device shall be paid by the Customer, regardless of his or her insurance package.

If the amount of the damage to the vehicle is less than the non-waivable excess, the Lessor shall repay the Customer the difference between these amounts. The amount of damage shall be the financial value of the loss suffered by the Lessor due to the damage to, destruction of or theft of the vehicle rented by the Customer. Consequently, any sum claimed by the Lessor for damage to the rented Vehicle, as estimated by an adjuster, is to be considered compensation for repair costs, adjustment costs, towing costs, the cost of Vehicle Downtime and administrative and processing costs, amounting to €50 excluding taxes. If no repairs have been made, the Customer shall owe the estimated amount of their cost as compensation for the loss of market value of the vehicle.

Please note that the Customer may incur personal liability in the case of an accident involving circumstances caused by the Customer's violation of the Traffic Code, regardless of any additional covers taken out. The Lessor shall be entitled to claim, from the Customer at fault, the full cost of the repairs, damage and prejudice suffered by any third parties involved. The Lessor shall further be entitled to terminate the contract and not to provide a replacement vehicle. Any prepaid sums shall belong to the Lessor.

 

ARTICLE 11: FUEL

Fuel shall be paid by the Customer. If the vehicle is returned with less than fuel than on delivery, the cost of topping up the vehicle shall be invoiced in addition to the cost of the missing fuel, at the rates stipulated in the price list at the Lessor's rental offices.

 

ARTICLE 12: MAINTENANCE AND REPAIRS

The Customer agrees to use the vehicle prudently. He or she shall be its custodian and be responsible for and in control of driving and transportation operations. The Customer shall regularly verify the level of oil, water and other fluids and also carry out routine maintenance and prevention operations, particularly oil change and greasing, at the Lessor's own workshops or establishments designated by it. The Customer shall keep the invoices and other evidence of these upkeep services at the disposal of the Lessor. Repairs other than normal maintenance operations shall require the Lessor's prior authorisation.

 

ARTICLE 13: GEOLOCATION

The Lessor informs the Tenant of the existence of a device allowing the monitoring of the kilometres travelled and the management of mechanical alerts. The information collected can be used both during and after the end of the rental period. By accepting these GTC, the Tenant consents to the use of these electronic devices. The Lessor also makes an optional geolocation tool available to the Lessee for eco-driving or security purposes (in the event of theft of the rented vehicle). The Lessor and the Tenant are jointly responsible for the treatments implemented by the Lessor in the event of activation of this option. The Lessor undertakes that this tool complies with the recommendations of the CNIL and the obligations of the GDPR, in particular with regard to its deactivation functionalities, the security and confidentiality of the data processed, the possibility for the persons concerned to have access to their personal data recorded by the tool (dates and times of circulation, journeys made, etc.).

 

ARTICLE 14: LIABILITY

Pursuant to Articles L 21 and L 21.1 of the Traffic Code, the Customer shall be solely liable for all fines, tickets and police reports. He or she shall also be liable for any legal action brought against him or her by the customs administration. Consequently, he or she agrees to repay the Lessor all costs of this kind paid in the Customer's place. In accordance with the rule that punishment should be applied to the offender only, the Customer shall be liable for offences and violations committed during the term of the rental. The Customer is informed that his or her name and address may be reported on request to the competent authorities and that he or she shall as applicable owe file processing costs of €15 including taxes.

The Customer shall verify that he or she does not forget any personal effects in the vehicle. The Lessor shall not be liable for loss of or damage to property left in the vehicle, whether during or after the rental period. Consequently, objects forgotten shall be forwarded at the Customer's request in consideration of an administration fee of €15 including tax, in addition to shipment costs, which shall be deducted from the security deposit.

 

ARTICLE 15: TERM OF CONTRACT

The rental is granted for a limited period of time, specified on the front page of this contract. If the vehicle is not returned to the Lessor at the agreed return date and there is written authorisation of extension, the Lessor reserves the right to take back the vehicle wherever it is located at the time, at the Customer's expense, on the understanding that the Customer in this case shall have no right to claim wrongful termination of the rental. Rental days are invoiced in units of twenty-four hours. 59 minutes after expiry of the contractual time limit, an additional day shall be invoiced.

 

ARTICLE 16: SECURITY DEPOSIT

The Customer shall pay the Lessor a security deposit at the moment when his or her rental contract is drawn up. The amount of this security deposit depends upon the category of the rented vehicle. It is indicated in the Lessor’s price lists and, at the start of the rental, in the contract. It is intended to cover the Lessor's loss due to damage to and/or theft of the vehicle, on the understanding that this does not release the Customer from the obligation to pay directly any sum owed by him or her, even if these sums exceed said security deposit. This security deposit shall take the form of a credit card preauthorisation governed by the rules of banking law, including a blocking of the amount on the Customer's account without debit, direct debit authorization by the Lessor valid for a period of thirty days. The parties agree that this security deposit shall belong to the Lessor in the case of damage caused by the Customer or in the absence of a fault on the part of a third party and in the case of theft of the vehicle (subject to application of the above-mentioned contractual covers), up to the amount of the loss suffered. Moreover, the Customer herewith authorises the Lessor to deduct from this deposit all sums the Customer owes towards the Lessor or towards any person, authority or administration, including but not limited to fuel, repair and maintenance costs and fines, even after the vehicle has been returned, if the operative event of this debt occurs during rental by the Customer. If the amount of the security deposit is not enough to cover these sums, the Customer agrees to pay them on request immediately to the Lessor or to whoever is entitled to them.

 

ARTICLE 17: BREACH OF CONTRACT

The Renter's non-compliance with the rental terms and conditions shall entail termination of the rental without prejudice to any damages the Lessor may be entitled to claim.

 

ARTICLE 18: MEDIATION

In the event of a dispute, the Customer will first contact CORAIL Customer Service in order to resolve it amicably. If this process fails, the client can use the online mediation service of the CMAP (Centre de Médiation et d'Arbitrage de Paris) accessible at the URL address: http://www.cmap.fr/ or at the postal address: CMAP (Consumer Mediation Service) - 39 avenue Franklin D. Roosevelt - 75008 Paris.

For the referral to the CMAP to be admissible, the latter must contain: Your postal, email and telephone details as well as the name and full address of our company, a brief statement of the facts, and proof of the prior steps taken.

In accordance with the rules applicable to mediation, it is recalled that a consumer dispute must be confirmed in writing to CORAIL Customer Service before any request for mediation with the CMAP.

 

ARTICLE 19: JURISDICTION

in the event of a dispute relating to the execution of this contract, and if the Customer turns out to be a merchant, the courts exclusively competent will be those of the place of domicile of the Lessor. If the Customer is a consumer, he can seize the court of his place of residence at the time of conclusion of the contract or of the harmful event, that of the defendant's place of residence, or that of the place of delivery of the thing.

 

ARTICLE 20: DATA PROCESSING AND PRIVACY

The data concerning the Client, requested during the rental, are compulsory; otherwise the sale cannot be concluded. These data are processed by the Lessor, responsible for processing, and intended for the management of the commercial relationship (rental contract, invoicing, management of tickets and claims, management of customer accounts, satisfaction survey, opinion on products / services, ...). Subject to obtaining the prior and express consent of the Customer, this data can also be used to carry out commercial prospecting actions on the part of the Seller and / or its partners.

 

In accordance with the regulations in force, the Customer can access his data or request its erasure. The Customer also has a right of opposition, a right of rectification, a right to limit the processing of his data, a right to the portability of his data as well as the right to define directives relating to the comes out of his personal data after his death. For more information on the management of the Customer's personal data by the Seller or on the exercise of his rights, the Customer is invited to consult the Privacy Policy available at the reception, in store, or on the website www xxxxx or on request at dpo@gbh.fr.

 

 

ANNEXES

 

General information

Age and driver License

The license is mandatory for any rental and should be either European for EU citizens or international for non EU citizens. Over than 2 months loss or theft statement forms are strictly refused..

  • Minimum age : 21 + 1 year of license (Mini and Eco categories) et 23 + 3 years of license (other categories)

For the unlicensed vehicle, the driver must be at least 21 +1 day, there is no excess damage waiver repurchase and the driver must show :

  • Credit or debit card
  • Passport or CID
  • Proof of address
  • A highway code certificate or u
  • Unlicensed vehicle license or a retirement of license proof.
  • 1 driver only
  •  

Means of payment

We advise you to pay your rental with a Europcar approved credit or debit card.

When payment is done with a credit card, an authorization will be requested prior to the start of the rental. (CB, VISA, EUROCARD, AMERICAN EXPRESS, MASTERCARD). This amount is not debited. It is held on cardholder's bank account until the final rental charge amount is debited. The credit or debit card used must be at the holder’s name. No refund is due if the requested authorization can’t be proceeded. The amount is the excess damage waiver one.

The invoiced amount will be charged at departure of the vehicle.

In the case of a special or discount rate and should the vehicle not be returned at the date mentioned in the RA, extra days will be charged upon effective public rate of the moment.

 

Territory

The « territory » is the country in which driving the vehicle is allowed. This would be Martinique.

 

Rates

Our rates include :

  • Oil, maintenance and car documents.
  • Free car pick up.
  • Unlimited mileage.
  • Bodily Injury and/or Property Damage that you might inflict on a third party as a result of an accident involving the Vehicle.

Our rates don’t include :

  • Non-waivable excess charge or theft excess charge.
  • Fuel : Should the Vehicle not be returned with a full fuel tank, you will be charged for the missing quantity of fuel and for the refueling service of 20€, unless you have subscribed to the full tank option.
  • Delivery of keys (in case of improper use, loss or theft) (rates in agency)


The tariffs applicable to the rental, to the additional services and to the optional covers or insurances are those which are in force on the date of issue of the rental agreement, and correspond to the characteristics you originally indicated at the time of reservation (Vehicle type rental, duration, return station...). Any modification in the characteristics will entail the use of an appropriate alternative tariff. The vehicle is delivered with a minimum of 3/8 tank and should be returned in the same conditions of departure. Any missing fuel will be charged.

15€ mandatory fees will be retained by Europcar on the deposit in case of any fine during the rental period. The fine amount remains at the charge of the driver.

Reservation is only made for categories of vehicles, not brands or models..

 

Europcar charges

Airport charge : Included in the rates

After hour charge : 35€ for any check out before or after the opening hours of Europcar agencies, a 35€ after hour charge will be invoiced to the driver .

Additional driver charge : Any additional driver should be mentioned on the RA before any check out to be insured. A 25€ per rental and per additional driver charge will be invoiced.

Young driver charge : When renting a vehicle, a driver qualified as a "young driver" (between 21 and 26 with a minimum of 1year of license) pays a specific charge of 50€ per rental (5€/days of rental – MAX 50€).

Dirty vehicle charge : any vehicle returned dirty (animal hairs, sand, mud, stained seats, etc. …) will be charged between 30€ and 100€ depending on the level of dirtiness.

 

Special services

  • One-way rentals : 25 € per rental.

 

Equipments :

  • Baby seat : 5€/day – Maximum 60€
  • Maxi Cosi : 5€/day – Maximum 60€
  • High Booster seat : 5€/day – Maximum 60€
  • Low Booster seat : 3€/day – Maximum 20€
  • Stroller : 5€/day – Maximum 30€
  • Cot : 5€/day – Maximum 40€

 

Rented vehicle

State of The vehicle
A description of the condition of the Vehicle will be given to you at the same time as the rental agreement. Before leaving the rental location, you are required to check the condition of the Vehicle. Where an apparent defect is found which is not already listed in the document, you must immediately inform the Europcar employee at the counter in order to proceed with a joint-examination of the Vehicle. In such a case, amendments must be made to the document and duly countersigned by both parties.

If the amended document is not countersigned by both parties, the condition of the Vehicle will be as set out in the document given to you with the rental agreement and it will be considered that you received the Vehicle in proper working condition.

You will return the Vehicle in the same condition as it was provided at the start of the rental. You are responsible for any repair or refurbishment costs and these will be added to the cost of the rental, subject to the conditions of the section "Summary of Optional Guarantees" as set out below

 

Using of the vehicle

The Vehicle must not be driven by anyone other than you and then only under the condition that your ability to drive is not in any way impaired by mental or physical incapacity or restricted by the Law.

The vehicle cannot be driven outside the territory.

Details of the restrictions which currently apply are displayed in the section ‘Specific Rental Terms' and will be given to you at the same time as the rental agreement.

You must take care of the Vehicle, keep it in good repair and condition, pay any fines for which you may be liable, reimburse Europcar for any damage to the Vehicle, and refund Europcar for any costs it incurs.

You are liable for all fees, taxes, fines and penalties incurred in connection with the use of the Vehicle and for which Europcar is charged, unless they have arisen through the fault of Europcar.

During the rental period you must carry out the usual checks (engine oil level, tire pressure, etc.) as would any careful user and you must respect the maintenance cycle of the Vehicle as stated in the maintenance guide, if any.

When parking the Vehicle, even for a short period, you undertake to lock it and make use of the Vehicle's alarm and/or immobilization equipment. You must never leave the Vehicle unoccupied with the keys in the ignition. Non-return of the keys will lead to invalidation of the theft cover.

You undertake to use the Vehicle in a responsible manner and in particular, only for the purposes for which it is intended. For a car, this means primarily carrying passengers other than for hire and reward.

You will be liable for any offence committed during the rental period which relates in any way to your use of the Vehicle, as if you were the owner of the Vehicle. Upon the request of the Police or any official body Europcar may have to transfer your personal data. Such transfer will be done in accordance with the data protection Laws of the country of rental.

The Vehicle will be provided to you with a full fuel tank. You must only refuel the Vehicle with the correct type of fuel. Costs of fuel and for the refuelling service will be at your expense if the Vehicle is not returned with a full tank.

 

ATTENTION : Damage to the under body-work and/or roof due to collision with bridges, tunnels, overhanging structures etc., is excluded from the damage cover, unless force majeure can be proved

you must not use the Vehicle under any of the following conditions or for any of the following purposes:

- driving the Vehicle under the influence of alcohol, drugs or any other type of narcotic substances

- transportation of inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances,

- carrying anything which, because of its smell or condition, harms the Vehicle or causes Europcar to lose time or money before it can rent the Vehicle again,

- transportation of live animals (with the exception of domestic pets, subject to prior authorisation by Europcar),

- with a roof rack, luggage carrier or similar, unless supplied by Europcar,

- re-rental to or use by other persons,

- carrying passengers for hire or reward,

- participating in rallies, competitions or trials, wherever they may take place,

- giving driving lessons,

- pushing or towing another vehicle (except those vehicles equipped by Europcar with a towing-hook; maximum load 1,000 kg), or exceeding the authorised load weight.

- travelling on non-paved roads or on roads, the surface or state of repair of which could put the vehicle's wheels, tires or its under body mechanics at risk,

- intentionally committing any offence.

- none of the goods and baggage carried in the Vehicle, including their packing and stowage equipment, will be permitted to damage the Vehicle, nor put the occupants abnormally at risk,

- in any way which breaks the highway Code, road traffic laws or any other laws.

 

Maintenance / Mechanical Problems

The Vehicle has been provided to you with a full set of ties in good condition. In the event that any of them is damaged for any reason other than normal wear and tear, you undertake to replace it immediately at your own expense with a tire of the same dimensions, type and wear characteristics.

You must stop the Vehicle if any of the instrument panel warning lights, which are intended to indicate the existence of a mechanical problem, light up, or if you become aware of anything else which may indicate the presence of a mechanical problem with the Vehicle.

If the odometer has stopped functioning for any reason other than a technical failure, you will be required to pay a distance charge according to the rates in force in the country of rental.

When the rental starts, the Vehicle will be roadworthy and fit for normal use. If it is not, or if it becomes un-roadworthy or unfit for normal use during the rental because of mechanical breakdown or accident, you must inform a Europcar station or telephone the emergency number shown on the wallet of the rental agreement.

Europcar will have the choice between replacing the Vehicle or accepting repairs to be done to the Vehicle. In the latter case, repairs can only be made after written or oral confirmation from and instructions given by Europcar as well as prior acceptation by Europcar of the estimation of costs. You must be able to provide the name and station name of Europcar accepting the repairs. Without prejudice to any question of liability, the expenses for the repairs may be charged directly to Europcar. If not, Europcar reserves the right to request from you the remittance of the defective pieces and the paid invoice.

The fees and expenses of any repair undertaken without the order of Europcar will not be reimbursed to you. You must inform Europcar, or one of its agents, of all accidents, damage to or breakdowns of the car, even those which may already have been repaired, when you return the Vehicle. You will remain liable for any damages to Europcar.

In any case, neither Europcar nor its directors, officers or employees will be liable to you for any loss or damage (including but not limited to loss of profit or earnings...) nor, to the extent permitted by the Law, for indirect consequential damages whether your action is based on contract or in tort.

 

Rental Period


Principle and calculation
You undertake to return the Vehicle to Europcar at the agreed place, on the date and at the time indicated on the rental agreement.

The maximum duration of a rental agreement is 30 days. The rental duration is calculated on the basis of indivisible periods of 24 hours, starting from the time the Vehicle is made available. However, a 29 minute grace period is applied at the end of the rental before the start of a new 24-Hour period.

If you return the Vehicle to any other Europcar rental location than the agreed location, repatriation costs will be charged to you.

Should you wish to keep the Vehicle for a period longer than that originally set out in the rental agreement, you are must first contact by phone the nearest Europcar location in order to extend the duration of the rental agreement (depending upon the country of rental this may require you to come in person to a Europcar location).

The Vehicle is insured for the period mentioned on the rental agreement. Unless otherwise agreed in writing by Europcar, once this period is passed, the contracting party remains liable for any damages to Europcar.

 

End of rental


The end of the rental is defined by the return of the Vehicle and of its keys to the rental counter at the agreed Europcar location. This must be done to a uniformed Europcar employee and under no circumstances should you give the keys to any person present at the Europcar location and who you assume or who purports to be a Europcar employee. If explicitly mentioned in writing in the rental agreement the keys may be returned to the reception desk of an hotel.

If the Vehicle is returned without its keys, you will be invoiced for the cost of the replacement keys. Europcar strongly recommends that you carefully read this information available at counter
Under no circumstances will Europcar accept any liability for articles that may have been left in the Vehicle at the end of the rental.

In the event of confiscation, theft or accident

In the event of measures by third parties, including attachment, confiscation or impounding of the Vehicle, you must immediately inform Europcar in writing. Europcar will then be entitled to take all measures which it deems necessary to protect its rights. You will be liable for all damage, cost and/or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss...) to the Vehicle unless it is demonstrated that Europcar is directly responsible for such confiscation or impounding of the Vehicle.

Furthermore, the rental agreement may be automatically terminated as soon as Europcar is informed of such action by the legal authorities or by you.

Any use of the Vehicle which may be detrimental to Europcar will entitle Europcar to automatically terminate the rental agreement with immediate effect. You will then return the Vehicle immediately as soon as Europcar so requests.

In the event of theft of the Vehicle, the rental agreement will be terminated as soon as Europcar has received a copy of the theft declaration made by you to the police authorities.

In the event of an accident, the rental agreement will be terminated as soon as Europcar has received a copy of the accident report completed by you and, where applicable, the third party. If Europcar provides a new vehicle, the rental agreement will be amended accordingly.

Furthermore Europcar will have no responsibility for loss, theft, robbery or damage of whatever nature relating to objects and/or utensils transported or which are found in the Vehicle including, in particular, baggage and/or goods.

 

 

Insurance

All the vehicles in Europcar's fleet are insured against Bodily Injury and/or Property Damage that you might inflict on a third party as a result of an accident involving the Vehicle. The amounts for such liability cover are available on request in the country of rental.
In particular, you must comply with the rule concerning permitted destinations, as set out in Article "use of the vehicle" above, in order to have the full benefit of the insurance provisions.

in the event of theft of the Vehicle or damages caused to it, you must fully indemnify Europcar (the indemnification will include the amounts corresponding to the repair costs, resale value of the Vehicle, loss of use, administration charges...).

The amount will not exceed the market value of the rented vehicle at the time of the event.

This liability may be reduced if you opted for the "reduced liability" plan as defined in Article above.

Therefore, at the end of the Rental, IN THE EVENT OF DAMAGE OR THEFT, YOU WILL BE DEBITED with an amount equal to the non-waivable excess charge according to the tariffs in force in the rental country. IN THE EVENT OF LIGHT DAMAGE, YOU WILL BE DEBITED according to the provisions.

You are advised that any waivers you may have chosen will be invalidated if you fail to take reasonable measures for the safety of the Vehicle, its parts or accessories, or fail to comply with all restrictions on the use of the Vehicle or otherwise abuse or misuse it.

You will not be exempt from liability towards Europcar in the case of breach of contract. Therefore, you will be responsible for any financial loss Europcar suffers as a result of such breach and for any relevant claims made by other people. You agree to pay any amounts Europcar spends in enforcing these terms.

All our cars have air conditionning .

 

 

FRANCHISES & GARANTIES OPTIONNELLES (TTC)

*In case supplementary insurance are accepted.

Tire damage, wheels and flat tires, towing charges, damage or theft of accessories (mirror, antenna, flashing beacon), the damage caused by water (rain, sea) because of negligence, interior damage, damage caused under the vehicle and due to improper use of the vehicle, the damage out of an asphalt road, and more generally for any damage due to improper use of the manufacturer standards to remain the customer even if the deductible reduction insurance (CDW) has been subscribed.

• The loss of key forcing us to change all the locks, the total amount of this expense will be charged to the customer.
• Replacement of keys because of damage remains the responsibility of the customer.
• The non-return of the keys of the vehicle, following the theft, will be billed to him.
• The damage caused to the vehicle by an unauthorized driver remain entirely the responsibility of the tenant.
• The damages caused to the vehicle are covered only in case of the an accident with an identified third party and on production of an accident report within 24 hours.
• Theft or damage to the vehicle must also be declared to the police. The absence of these documents involves full payment of damage by the customer.
• Personal belongings are not covered.…

 

PAYMENT


Payment
Renters are liable with the payment of the entire cost of the rental. For the payment in 3 or 2 times please refer to the French GTC.

The estimated rental cost and benefit is payable in advance. It includes: the rental price, calculated according to the rates in effect at the signing of the contract; any fees or cost options accepted by the customer, the different contributions to the complementary guarantees or insurance policies; plus the security deposit, if any, and the evaluation of the fuel service.

When paying using a credit card, the main driver will be the holder. However, the amount of the deposit, only an authorization, will be required at time of hire. On return, the amount of any balance of the invoice will be automatically debited from the account corresponding to the card presented unless the customer has other means of payment accepted by the Renter, subject to the application of the provisions of this Article --Bra on the advance payment if any.

The customer agrees the debit of all the cost related to his rental. (fuel, repairs, tickets and fines, extra days ...).

Failure to pay

In the event of non-payment by the due date shown on the invoice, you will be liable, for payment of interest on the due amount in accordance with the details on the invoice, if any.

Non-payment by due date of any invoice or any other non-payment will render all outstanding invoices due immediately and will authorise Europcar to require immediate return of any vehicles still on rent and to terminate the agreements relating to such rentals.

 

Security Deposit

At time of "Check-out" - after confirmation or amendment of the booking details with the customer - Europcar estimates the amount required for authorisation and requests an electronic authorisation from the card holder's issuing bank (the "Deposit").

The authorisation procedure allows Europcar to assess the final transaction amount and receive the protection of an authorisation before the start of the rental period. It confirms that the card holder's bank account is valid and within the available spending limit.

Amount of deposit depends on the category delivered and purchased warranties.:

- The amount of deposit stays valid for the length of the rental agreement period. For rental agreements longer than thirty (30) days, a new estimated authorisation for each periodic amount is requested by Europcar from the card holder's bank account

The amount of deposit subject to authorisation is expressly mentioned on the rental agreement.

The amount is indicated below and cannot be under 650€.

At the end of the Rental, IN THE EVENT OF DAMAGE OR THEFT, YOU WILL BE DEBITED with an amount equal to the non-waivable excess charge according to the tariffs in force in the rental country. IN THE EVENT OF LIGHT DAMAGE, YOU WILL BE DEBITED.

At the end of the Rental, if no damage, theft or any other fee is reported, the deposit will be refunded.

Prepayment Terms and Conditions
This Europcar Prepayment Confirmation is subject to the following terms and conditions (the "Terms"). If the customer does not agree to these Terms, the customer may cancel this reservation. Otherwise, the customer acknowledges having read and understood these Terms and agrees to be bound by them.

1 - Prepaid rates are strictly non-discountable and cannot be combined with any other promotional offer. The Europcar Prepayment Confirmation is not transferable.

2 - Rates exclude all applicable charges which are not expressly mentioned on the Europcar Prepayment Confirmation as included, and any optional additional services for which the customer may be liable. A valid major credit card must be presented to the Europcar rental counter at time of pick-up to cover any additional anticipated charges not covered by the prepayment amount. An authorisation will be obtained at time of rental and only on return of the vehicle will the corresponding charges be posted to the credit card.

3 - A non-waivable amount may apply if the vehicle is stolen or damaged, for whatever reason, even if Collision Damage Waiver, Theft Waiver and/or Loss and Damage Waiver has been purchased or are included in the rental charges.

4 - The customer may amend its reservation free of charge, by using the same booking channel that the one used for its reservation or by contacting our local Call Center

Amendment to the reservation may affect the rental rates and may require a new Europcar Prepayment Confirmation to be issued.

5 - The customer may cancel its reservation by using the same booking channel that the one used for its reservation or by contacting our local Call Center

Cancellations made through the Europcar reservation web site will take effect at the date and time the cancellation is successfully recorded in the Europcar reservation system.

Cancellation is free of charge up to 30 days before the check-out start time;

Cancellation will be charged 10% fees based on the Prepaid amount if made between 20 and 29 days before the check-out start time.

Cancellation will be charged 20% fees based on the Prepaid amount if made between 7 and 19 days before the check-out start time.

Cancellation will be charged 100% if made 7 days or less before the check-out start time.

No refunds shall be given if the customer fails to collect the vehicle on the rental start date and has failed to notify Europcar in due time.

6 - If the amendments to the reservation are not done according to Article 4, no refunds shall be given for unused days for rentals ended early (i.e. the customer returns the vehicle before the end of the agreed rental period) or late collections, if the customer fails to collect the vehicle on the rental start date or cancellations made after the due rental start date.

7 - All rentals are subject to standard terms and conditions of the Europcar Rental Agreement in effect at the time and place of rental. Minimum rental age and pre-requisites to drive a Europcar vehicle may vary from country to country and by car category.

8 - All drivers must have a valid driver license in effect at least one year (or more according to the renting country and the car category) prior to the rental start date and present it to the Europcar rental counter at the commencement of the rental. A valid major credit card must be presented at time of rental as provided in Section 2 above.

9 - Only a car category can be confirmed. Specific make/model preferences are subject to availability at the time of rental.

10 - Rental days are based on 24-hour periods commencing at the time of pick up. Additional day charges will apply if the Europcar vehicle is kept longer than specified (additional days begin after a 30-minute grace period and will be billed at the available public rate).

11 - All drivers are informed that any information is supplied voluntarily in order to provide the car rental service and will be stored on a computerised database that all drivers can consult at any time to review and rectify his/her personal data on request to the Europcar Sales Administration Department of its country of residence.

In the event of confiscation, theft or accident

You are responsible of the rented vehicle.

In the event of measures by third parties, including attachment, confiscation or impounding of the Vehicle, you must immediately inform Europcar in writing. Europcar will then be entitled to take all measures which it deems necessary to protect its rights. You will be liable for all damage, cost and/or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss...) to the Vehicle unless it is demonstrated that Europcar is directly responsible for such confiscation or impounding of the Vehicle.

Furthermore, the rental agreement may be automatically terminated as soon as Europcar is informed of such action by the legal authorities or by you.

Any use of the Vehicle which may be detrimental to Europcar will entitle Europcar to automatically terminate the rental agreement with immediate effect. You will then return the Vehicle immediately as soon as Europcar so requests.

In the event of theft of the Vehicle, the rental agreement will be terminated as soon as Europcar has received a copy of the theft declaration made by you to the police authorities.

In the event of an accident, the rental agreement will be terminated as soon as Europcar has received a copy of the accident report completed by you and, where applicable, the third party. If Europcar provides a new vehicle, the rental agreement will be amended accordingly.

Furthermore Europcar will have no responsibility for loss, theft, robbery or damage of whatever nature relating to objects and/or utensils transported or which are found in the Vehicle including, in particular, baggage and/or goods.

 

Owner's limitation of liability

Nothing in these terms and conditions shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Europcar. You expressly acknowledge and agree that Europcar, its officers, directors, employees shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Europcar has been advised of the possibility of such damages), resulting from the booking and prepayment. These terms and conditions have been issued under French law and are accessible on www.europcar.com hosted on French territory. French law is applicable, and the Paris Courts have jurisdiction, to the extent provided for under Article 5-1 of the Rome Convention of 1980 and Articles 14 and 15 of the Brussels Convention.

 

 

GENERAL INSURANCE TERMS AND CONDITIONS AND ADDITIONAL DAMAGE WAIVERS

 

Our company CORAIL, a French company with capital of 187 500.00 €, whose headquarters is located RN 5 aéroport 97 232 Le Lamentin, registered with companies MARTINIQUE under number SIREN 382 760 577, is specialised in car rental, which includes the following services:

  • The insurance included in our rental service by law [I-General Terms and Conditions governing Legal Liability]; and
  • The damage waivers we offer to ensure your peace of mind during rental [II-General Terms and Conditions governing Additional Waivers].

 

The purpose of this mandatory insurance and these waivers is to cover your potential financial exposure to risks if one of the following circumstances occurs while you rent and use one of our Vehicles. Without this insurance and these products you would be personally liable for the financial consequences of:

  • Liability towards Third Parties: For the physical injury or death of Third Parties or damage to their property due to an accident or incident for which you are liable. Damage to the property of a Third Party may include buildings or their contents, machines or personal effects. The financial consequences of such liability may include the cost of any suspension of an activity due to the physical injury or death of the Third Party and/or the damage to his or her property.
  • Damage to the Vehicle or theft of the Vehicle: The Vehicle itself may be damaged by a collision or attempted theft and may need to be repaired or may be too damaged to repair. It may also be stolen and not found.

 

You need to know that when you are the driver of a Vehicle at the moment of a collision for which you are liable, injured Passengers are covered by our Legal Liability insurance towards the Third Party whereas your own damage (and their potential consequences) or your death are not covered. You can nevertheless be covered in these circumstances if you take out the complementary coverage provided for by our Personal Accident Insurance.

 

DEFINITIONS

In the framework of this document, the terms and expressions listed below have the following meaning:

Abnormal Use means that the Vehicle in your custody is used in violation of traffic regulations and/or does not comply with the provisions of the General Rental Terms and Conditions and/or the utilisation and driving standards expected from reasonable and prudent drivers.

Accident Report means an exhaustive report (including all attached or accompanying documents) describing and explaining everything connected with an accident or incident as it occurred (e.g. how the event occurred, the nature of the damage to the Vehicle, the place of the accident, dates and circumstances under which it occurred and the name and address of the Third Party or Parties involved and/or any potential witnesses).

Physical Injury means physical or mental harm suffered by someone resulting directly from an accident, excluding intentional or self-inflicted actions or harm caused by a disease or disability.

Luggage: Luggage, excluding freight or commercial goods, means travel bags, suitcases and the personal effects of the renter and/or his or her Passengers contained therein. Personal effects include valuables priced at five hundred euros (€500) or more and jewellery (fine and cultivated pearls, precious stones and hard stones) and furs belongings to the renter and/or his or her Passengers. Luggage includes computers, electronic agendas, audiovisual appliance, cameras, video cameras and HIFI equipment belonging to the renter and/or his or her Passengers.

Value Determined by a Loss Adjuster means the value of a Vehicle as appraised by an independent adjuster before depreciation due to the damage caused by you or by a Third Party.

Market Value of the Vehicle means the Vehicle's recognised value on the market, based upon its last-known condition, model, age, mileage and any options.

Collision means contact between the Vehicle and a body or object whether fixed or mobile.

Excess is the maximum amount which, subject to compliance with the General Rental Terms and Conditions and in the absence of any material breach of the applicable laws, you will be invoiced for the cost of any damage to the Vehicle due to collision or attempted theft or for loss of the Vehicle if it can no longer be repaired or if we cannot recover it after theft. Excess is a non-waivable sum that applies according to the protection conditions you have subscribed.

General Rental Terms and Conditions means the document that you have read and accepted before signing your rental contract, as acknowledged by you, which sets out the reciprocal rights and obligations applicable to both you and us during the rental period.

Vehicle Downtime refers to our loss if we have to withdraw a Vehicle from our active fleet due to damage during the rental period and therefore cannot rent it out to another customer.

Passenger means anyone other than the driver transported or travelling free of charge in the Vehicle. A Passenger is considered a Third Party under the mandatory rules of Legal Liability Insurance.

Waiver, in this document, means the methods whereby your financial liability for damage to a Vehicle or loss of a Vehicle is limited to Non-Waivable Excess.

Third Party means any party to an accident or incident other than the driver of the Vehicle. To remove any doubt about this, a Passenger is considered a Third Party.

Legal Liability Insurance means insurance covering a driver's mandatory Legal Liability towards Third Parties for damage to their property, Physical Injury or death due to an accident occurring while you are driving the Vehicle. This Coverage is a legal obligation and therefore an integral part of our rental service. Its cost is included in the rental costs.

Vehicle means the vehicle you rent with us or which you drive with our authorisation.

 

I – GENERAL TERMS AND CONDITIONS OF LEGAL LIABILITY INSURANCE

Under the laws of the country where we provide our rental services, we are obliged to insure our Vehicles against Legal Liability towards Third Parties. This Insurance is automatically included in our vehicle rental services. In the country where you rent the Vehicle, your legal liability is therefore automatically covered against the consequences suffered directly by others due to your actions while driving the Vehicle.

What am I insured against?

In accordance with the law, you are insured against the following financial consequences of an incident or accident caused by you while driving the Vehicle:

  1. Any sudden Physical Injury or death of a Third Party;
  2. Any damage to the property of a Third Party and the losses and costs resulting from such damage.

 

What is excluded?

Third Party Liability Insurance does not include:

  1. The Physical Injury or death you (the driver at the moment of collision) may suffer; or
  2. Any damage to your own property and personal effects transported in the Vehicle; or
  3. Any damage to the Vehicle itself.

 

What is my financial exposure as regards Legal Liability?

Provided you have not been guilty of material breach of the applicable laws (including all applicable rules of the Traffic Code), you are insured against the financial consequences of an incident or accident caused by you to a Third Party while driving the Vehicle, up to the level required locally under the applicable legislation.

However, if you have been in breach of said laws and/or said regulations, you may nevertheless be required to repay all or part of the costs incurred by insurer in connection with the incident or accident.

How should you inform us?

When circumstances involve a Third Party, it is important that you fill out and sign promptly an accident report providing us with full details of the incident or accident and of the Third Party. This will allow us to protect our position in respect of this Third Party (if you are responsible for the incident or accident) or to recover the costs from the Third Party in question (if this Third Party is responsible for the incident or accident).The accident report must be sent to us within 5 business days from occurrence of the incident or accident or as soon as circumstances allow.

 

II – GENERAL TERMS AND CONDITIONS OF ADDITIONAL WAIVERS

 

2.1. COLLISION DAMAGE WAIVER (CDW)

 

Our collision damage waiver limits your financial exposure for damage to the Vehicle while in your custody. If you opt for our standard collision damage waiver, granted subject to compliance with the applicable laws and our General Rental Terms and Conditions, you are exempt from the cost of damage to the Vehicle exceeding the amount of Excess. You can lower or eliminate Excess by opting for our range of higher collision damage waivers instead our standard waiver.

This Waiver does not cover loss or theft or damage to objects or property (including Luggage or commercial goods) deposited, kept or transported in or on the Vehicle by you or by a Passenger.

 

Against what am I insured?

This product limits your financial exposure to any sum exceeding the Excess as regards the cost of damage to the Vehicle or repair of the Vehicle or its Value Determined by a Loss Adjuster if it cannot be repaired, under the following circumstances:

- You have collided with a fixed or mobile object or body; or

- the Vehicle has been subjected to an act of vandalism while you were driving or using it; or

- Windows, headlights or reflectors have been damaged or broken or one or more tyres have been damaged or punctured during a collision.

- Natural disaster: You are covered for damage caused directly by an event defined by the applicable laws as a natural disaster. In this case, we shall apply the excess provided for by the applicable regulations.

 

What is excluded from this Waiver?

You remain financially liable for the full cost of damage to the Vehicle, if this damage is caused by:

  1. Intentional actions on the part of the driver; or
  2. An explosion or fire occurring in (or against) the Vehicle because you are using it to transport dangerous goods (dangerous goods being defined as any product or substance which, by its nature and/or principal characteristics, is reasonably considered to present a danger and which, without transportation organised with the appropriate care and safety measures, is likely to damage the Vehicle and to harm a Third Party located at a reasonable distance thereof); or
  3. Its total or partial theft or by an act of vandalism while the Vehicle is parked in your absence;
  4. Your negligence (defined as conduct departing from the standard of conduct expected from a reasonably prudent person acting under similar circumstances) or the negligence of your Passengers (including but not limited to an incident caused by the use or presence of cigarettes or cigars);
  1. Loss or theft of the keys.

This waiver also excludes loss of or damage to your own property when transported or kept in or on the Vehicle during rental.

Moreover, even if you have agreed to pay one or more Additional Waivers to reduce excess, you will remain fully liable for all damage to the upper parts of the coachwork due to a shock against a fixed or mobile body (bridge, tunnel, porch, tree branch, falling coconuts, other overhanging objects, etc.). The same shall apply for damage to the coachwork and the mechanical parts underneath the Vehicle (front-wheel axle unit, oil sump, corrosion due to Vehicle's having been in salt water, etc.) You will have full financial liability for all damage caused to the Vehicle by uses for which the Vehicle is not designed or by off-road use.

 

 

What do I need to do to benefit from this Waiver?

You must:

- Take out this cover;

- Comply with our General Rental Terms and Conditions and all applicable traffic laws and regulations during rental;

-Notify us within 24 hours after the date of the incident and, in any event, before the end of your rental period. You must also send us a complete and fully filled-out Accident Report within maximum 5 days after the incident, and/or any other document you consider necessary or advisable in support of this report.

What is the amount of my financial exposure?

If during your rental the Vehicle is damaged and you have not taken out this cover, you will owe the total cost of the damage and compensation for Vehicle Downtime.

The amount of the damage is the financial value of the loss suffered by the Hirer due to damage to, destruction of or theft of the Vehicle rented by the Customer. Consequently, any sum claimed by the Hirer for damage to the rented Vehicle, as estimated by an adjuster, is to be considered compensation for repair costs, adjustment costs, towing costs, the cost of Vehicle Downtime and administrative and processing costs.

However, if you have taken out CDW coverage, subject to compliance with our General Rental Terms and Conditions and the applicable traffic laws and regulations, the maximum amount you may have to pay will correspond to Excess and administrative and file processing costs (see the Insurance Rates Manual available at the agencies and at the following website: jumbocar-guadeloupe.com).

 

2.2. THEFT WAIVER (THW)

 

Our Theft Waiver limits your financial exposure to loss of the Vehicle when stolen or when damaged by attempted theft during your rental while the vehicle is parked in your absence. If you have opted for this Waiver, subject to compliance with our General Rental Terms and Conditions, we will bear the cost of the theft or the attempted theft exceeding the amount of Excess. You can lower or eliminate Excess by opting for our range of higher collision damage waivers instead our standard waiver.

Against what am I insured?

This product limits your financial exposure to any sum exceeding the Excess as regards the cost of damage to the Vehicle or repair of the Vehicle or its Value Determined by a Loss Adjuster if it cannot be repaired or its market value if not found, under the following circumstances:

- Theft of the Vehicle;

- Attempted theft of the Vehicle;

 

 

What is excluded from this Waiver?

This product does not provide you with cover in the following circumstances:

- If the Vehicle is stolen or damaged because of your negligence or, more precisely (and not limited to), because the keys were left in the Vehicle while it was not under surveillance or had been entrusted to an unauthorised person, incorrect use of the antitheft device or any omission to return the keys to us, or because you left the Vehicle unlocked while not using it.

- Theft or damage to the personal and/or professional belongings and to any property transported in or on the Vehicle.

- Theft or attempted theft of accessories, including but not limited to the radio, the antenna, the spoilers, the rear-view mirrors and the tyres.

What do I need to do to benefit from this Waiver?

You must:

- Take out this cover;

- Comply with our General Rental Terms and Conditions as they apply to theft or attempted theft of the Vehicle;

- Notify us, through the agency where you picked up the Vehicle, within 24 hours after the moment when you became aware of the disappearance of the Vehicle and send the keys to the agency where you picked up the Vehicle;

- Inform the local police of any incident or event within two days after the event and send us the police report or any evidence proving that the incident was reported to the police;

What is the amount of my financial exposure?

If, during your rental, the Vehicle is stolen or damaged during attempted theft while the Vehicle is parked without surveillance and you have not taken out this cover, you will owe the full cost of damage caused to the Vehicle (if the Vehicle is found) or of the Market Value of the Vehicle if not found, as well as compensation for Vehicle Downtime based upon the daily rental rate stipulated by your contract multiplied by the number of days during which the Vehicle was stolen.

If you take out the Theft Waiver, subject to compliance with our General Rental Terms and Conditions, the maximum amount you may have to pay will correspond to Excess and administrative and file processing costs (see the Insurance Rates Manual available at the agencies and at the following website: jumbocar-guadeloupe.com).

 

2.3 GLASS, HEADLIGHTS AND TYRE WAIVER (GTW)

This cover will apply to all damage to the windows, headlights or tyres during normal use of the Vehicle during your rental. If the damage occurs due to a traffic accident, the cost of repairing or replacing the windows, headlights or tyres will be covered by the Collision Damage Waiver.

Against what am I insured?

If you have taken out this Waiver, you are protected against all financial liability for damage to:

  1. The windshield; or
  2. Any side or rear window; or
  3. Reflectors or headlights; or
  4. Rear-view mirrors;
  5. The tyres mounted on the Vehicle, unless this damage is due to your Abnormal Use of the Vehicle.

What is excluded from this Waiver?

This product does not cover theft, fire and/or vandalism, or damage to sunroofs, panoramic roofs or the soft top of cabriolets.

Administrative and file processing costs are not included in this cover.

What do I need to do to benefit from this Waiver?

You must:

- Take out this cover;

- Comply with our General Rental Terms and Conditions and all traffic laws and regulations during rental,

- Notify us within 24 hours after the date of the incident and, in any event, before the end of your rental period. You must also send us a complete and duly completed and signed Accident Report and any other document providing an accurate description of the event (nature of damage to the Vehicle, place where the incident occurred, date and circumstances under which it occurred and name and address of potential witnesses). You may of course include any other document you consider necessary or advisable in support of your Accident Report.

What is the amount of my financial exposure?

If during your rental any window or headlight of the Vehicle is broken and/or any tyre mounted on the Vehicle is damaged and you have not opted for this cover, you will owe the full cost of the damage suffered by us.

However, if you take out this Glass, Headlight and Tyre Waiver, subject to compliance with our General Rental Terms and Conditions and the applicable traffic laws and regulations, the maximum amount you may have to pay will correspond to Excess and administrative and file processing costs (see the Insurance Rates Manual available at the agencies and at the following website: jumbocar-guadeloupe.com).

 

2.4. PROTECTION ASSISTANCE PLUS

During the agreed period of your rental, you will benefit, without surcharge, from the breakdown and assistance service connected with the use of the Vehicle.

No or wrong fuel due to the customer, broken or lost Vehicle keys, empty batteries and flat and/or damaged tyres are not included in this free service and are invoiced at a fixed rate.

Our Assistance Plus cover limits your financial exposure to the fixed amounts owed under the above-mentioned circumstances. If you opt for our Assistance Plus cover in consideration of a fixed fee per rental day, and subject to compliance with the applicable laws and regulations and our General Rental Terms and Conditions, you will be exempt from these charges (see the Insurance Rates Manual available at the agencies and at the following website: jumbocar-guadeloupe.com).

Against what am I insured?

This product limits your financial exposure to the fixed sums invoiced by us for breakdown and assistance services in the case of:

  1. No or wrong fuel;
  2. Broken or lost Vehicle keys;
  3. Flat and/or damaged tyres;
  4. Empty batteries.

What is excluded from this Waiver?

Breakdown of the engine due to no or wrong fuel is not covered by this Waiver.

The Assistance Plus cover does not cover administrative and file processing costs.

What is the amount of my financial exposure?

In consideration of a fixed fee per rental day, subject to compliance with our General Rental Terms and Conditions, you will be exempt from the fixed costs we may have to bill you in the above-mentioned cases for our breakdown and assistance services.

What do I need to do to benefit from this Waiver?

You must:

- Take out this cover;

- Comply with our General Rental Terms and Conditions and all traffic laws and regulations during rental.

When one of the above-mentioned circumstances occurs, you must contact our Breakdown and Assistance Service at 0590601818

 

2.5. PERSONAL ACCIDENT INSURANCE (PAI)

Our rental services automatically include Legal Liability Insurance, which does not cover physical injury of the Vehicle driver at the moment of collision.

If you have caused a collision while driving the Vehicle, neither the insurer of the rented Vehicle nor the insurer of Third Parties will cover the financial consequences of Physical Injury or your death.

In order to minimise these circumstances, your financial exposure in the case of your death or any Physical Injury, we offer Personal Accident Insurance (PAI), which you can take out to cover the medical cost of injuries and/or to receive a fixed compensation in the case of disability or death due to an event covered by the contract or an accident.

 

Against what am I insured?

If you take out this cover, the following financial consequences of your death or any Physical Injury directly due to a collision while you were driving the Vehicle:

  1. A fixed sum of maximum €15245
  • In the case of death (or presumed death) within 24 months after the occurrence of the collision or the insurance loss;
  • In the case of permanent, partial or total disability directly due to the collision or to the insurance loss;
  1. The medical costs up to a maximum amount of €762.25 (including hospitalisation, medical consultations and pharmaceutical costs; appropriate X-rays and medical checks; dental treatment or any prosthesis) generated by a collision or an event covered by the contract.
  2. Provided you have taken out this insurance, it will apply to you and/or the Passengers in the Vehicle who were the victim of the collision that occurred during the period of your rental.
  1. You may benefit from this insurance regardless who was liable for the collision in the following situations:
  • Passengers, who are always considered Third Parties for the purpose of Legal Liability, may be indemnified under the Legal Liability Insurance but may also receive the fixed compensation to which they are entitled under the Personal Accident Insurance;
  • If you were not the cause of the collision that occurred while you were driving the Vehicle (a "no-fault driver") you may be indemnified under the Legal Liability Insurance of the responsible Third Party but you may also receive the fixed compensation to which you are entitled under the Personal Accident Insurance;
  • If you have caused a collision while you were driving the Vehicle (the "driver at fault"), you cannot be indemnified under the Legal Liability Insurance but you may be entitled to the fixed compensation to which you are entitled under the Personal Accident Insurance.

What is primarily excluded from this Insurance?

Personal Accident Insurance (PAI) does not cover:

  1. The above cost(s) when earmarked for expenses not directly connected with the collision or with the insurance loss that occurred while the Vehicle was under your control or when you have caused or triggered the accident or collision intentionally; or
  2. The cost of a treatment followed by you or pathologies suffered by you before occurrence of the accident or collision; or
  3. Any damage to or loss of your Luggage; or
  4. Any damage to the Vehicle.

What is the amount of my financial exposure?

Subject to compliance with the applicable legislation (including current traffic regulations and particularly compliance with safety belt regulations and rules on the maximum number of seats available according to the specifications of the manufacturer of the rented Vehicle) you are covered up to the maximum amounts stipulated above.

However, if you have failed to comply with the applicable laws and/or regulations, our insurer may refuse to grant the whole cover. For example, if 7 persons are injured in a vehicle designed for 5 persons, the Personal Accident Insurance does not apply. Moreover, if it can be shown that you were even partly responsible for the degree of Physical Injury suffered during the collision or the insurance loss, the insurer may lower the compensation owed under this insurance cover.

 

How should you inform us?

It is important that you do everything you can to fill out correctly and to sign the Accident Report form. This form provides us with complete and detailed information about the accident and allows us to process your claim as effectively as possible. The Accident Report form must be sent to us within maximum 5 business days after occurrence of the collision or the event covered by the contract.

 

2.6. LUGGAGE AND PERSONAL EFFECTS COVERAGE (PEC)

Against what am I insured?

If you take out this cover, you will be compensated for the financial consequences of any damage to or loss of your Luggage when transported in the Vehicle within the limit of the amounts stipulated in the descriptive table found at our agencies and accessible at the following site: jumbocar-guadeloupe.com.

What is primarily excluded from this Insurance?

Luggage and Personal Effects Coverage (PEC) does not cover the cost generated by the loss or destruction of or damage to your Luggage due to:

  1. Damage caused by ordinary wear and tear or a defect of your Luggage itself. Damage caused by mites or vermin or by a cleaning, repair or restoration process, or incorrect handling of your Luggage by you.
  2. Damage to your Luggage due to its confiscation, seizure or destruction by order of a government authority.
  3. Theft of your Luggage while the doors, windows and boot of the vehicle were not closed and where possible locked.
  4. Theft by breaking and entering of belongings and Luggage located in the passenger compartment of open or convertible cars. Belongings and Luggage located in the boot of a Vehicle are nevertheless insured provided said boot is locked and cannot be accessed from inside the vehicle.
  5. Smoking accidents and damage to objects that have fallen or been thrown into a hearth.

The following belongings and luggage are not covered:

  1. dentures, ocular or other prostheses, spectacles or contact lenses. Cash, personal papers, commercial documents, administrative documents, travelers cheques, credit cards, airplane tickets, transport tickets and vouchers. Keys and all similar objects (e.g. magnetic cards or badges), mobile telephones and commercial goods.
  2. Valuables, jewellery and furs left in a parked vehicle, regardless of the time of the day.
  3. Luggage or personal effects and objects left in a parked vehicle between 10 p.m. and six a.m.
  4. Any damage to the Vehicle itself.

What is the amount of my financial exposure?

Subject to compliance with the applicable legislation (including current traffic regulations and particularly compliance with safety belt regulations and rules on the maximum number of seats available according to the specifications of the manufacturer of the rented Vehicle) you are covered up to the maximum amounts stipulated in the descriptive table found at our agencies and accessible at the following site: jumbocar-guadeloupe.com.

How should you inform us?

It is important that you do everything you can to fill out correctly and to sign the Incident Report form. This form provides us with complete and detailed information about the insurance loss and allows us to process your claim as effectively as possible. The Incident Report form must be sent to us within maximum 5 business days after occurrence of the collision or the event covered by the contract.

 

Contact us
Customer service : 05 96 42 42 42
Booking service : 05 96 42 42 53
Assistance 24/24h 7/7j : 06 96 45 97 83

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