The customer can cancel his reservation under the following conditions:
For a cancelation made at least 30 days prior to check out, the renter is totally refunded.
Beyond this period, the reservation amount with prepaid payment will be refunded after deducting cancelation fees calculated as follow:
For a cancelation between 20 and 29 days before departure date, 10% of total amount.
For a cancelation between 7 and 19 days before departure date, 20% of total amount
No refund for cancelation less than 7 days before departure date or if the customer does not pick up the vehicle a the reserved date and if he did not aware Europcar by mail or e-mail.