Question: Can I cancel my reservation online?

How do I cancel my car rental reservation with Europcar Martinique?

Cancellation policies depend on your reservation type:

With cancellation insurance

Did you purchase cancellation insurance when you made your reservation? You will not be charged any fees, except for the €35 cancellation insurance fee. The prepaid amount will be refunded up to 24 hours before pickup. You can cancel:

• through your online account

• or by contacting us via email (europcar.mq@gbh.fr) or phone (+596 596 42 42 42)

Without cancellation insurance (booking made on the Europcar Martinique website)

Did you book directly on our website without purchasing cancellation insurance? You can cancel:

• through your online account

• or by contacting us via email (europcar.mq@gbh.fr) or phone (+596 596 42 42 42)

Cancellation fees may apply depending on the notice period. These terms are outlined in our General Rental Terms and Conditions. More than 30 days before departure → full refund Between 20 and 29 days → 10% fee Between 7 and 19 days → 20% fee Less than 7 days or no-show → no refund

However, we offer a "Cancellation Insurance" option for €35 per reservation, which guarantees a full refund of your prepaid amount in the event of cancellation up to 24 hours before the rental date.

Booking through a third-party website

Did you book through a partner platform (e.g., Booking, etc.)? You must contact the website where you made your reservation directly. Europcar Martinique cannot modify or cancel this reservation. The partner’s cancellation policy applies.

Why can’t I cancel my rental directly with Europcar Martinique?

If you did not make your reservation on our website www.europcar-martinique.com, you must contact the partner through whom you made your reservation; only that partner will be able to cancel and refund your reservation.