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FAQ Car rental Martinique

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We're here for you

Do you have a question about car rental in Martinique? Are you planning a vacation or business trip, or are you renting from Europcar Martinique for the first time? Here you'll find answers to the most frequently asked questions about our car rental services in Martinique.

If you can't find the answer to your question, please don't hesitate to contact us. Our teams are at your disposal to help you organize your car rental in Martinique. Here are some of the topics covered in this FAQ:

  • Online customer area

  • Self-service car rental with the READY app

  • Booking : confirmation, cancellation, promo codes

  • Vehicle pick-up: agency hours, insurance,

  • Payment and deposit

  • Insurance and guarantees

  • Vehicle pick-up and drop-off

  • Assistance in the event of breakdown or claim

See you soon on our roads!

The Europcar Martinique team

SELF-SERVICE RENTAL WITH THE READY APP

Rent your car in self-service with our READY by Europcar Antilles-Guyane app. No need to go to the counter, no waiting, just unlock your car with your smartphone. It's child's play!

I CREATE MY CUSTOMER AREA

Thanks to your customer area, managing car reservations becomes simpler, saving time and energy by avoiding the need to enter personal information each time.

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RESERVATION PROCESS

Would you like to make a reservation online or in our agency directly with our team? We answer all your questions about payment, confirmation and cancellation of a reservation.

YOUR ARRIVAL

Here you are ! in Martinique. However you still have some questions regarding the process and location to pick up your car rental. Deposit, opening hours, drivinf licence require or all questions about insurance. Please visit our frequently asked questions.

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DURING YOUR STAY

If you have any question during your car rental we invite you to reach to our local team on the 00596 596 42 42 42 or check our frenquently asked questions .

RETURN OF YOUR VEHICLE

Yes it is unfortunately the end; Your car rental arrives to an end. If you have questions regarding how to give back your car rental, this page can definitely help you.

BACK HOME

You already gave back your car rental and would like to keep in touch with us ? Do we have social media, newsletters and so on; This category is for you.

The license must be presented at each rental. The license must be European, valid, written in French OR accompanied by its translation OR accompanied by an international license for non-EU citizens. The certificates of loss or theft are not valid for a car rental. We are committed to assist you in your reservation process. Follow the link below and you will receive a 10% discount on your next rental.
Yes. The vehicles must be returned in the same condition as they were at the start (cleanliness, hygiene, interior, upholstery...). Any vehicle returned excessively dirty (animal hair, sand, mud, stained upholstery, marking ...) will be charged up to or over 100 euros depending on the repair. It is advisable to put your pet in a cage so that it does not jump from seat to seat and does not distract the driver. It is necessary to think of securing your pet by being sure that the cage is placed in a stable way so that it does not fall over. It is also possible, for those who do not wish to opt for the cage, to tie up their pet. The important thing is not to be disturbed when driving, so that you can keep control of your pet without the risk of violating traffic regulations. Ideally, the pet should be in the trunk of the car or in the back seat. You must then choose among the Europcar Martinique range a vehicle adapted to a pet ! //location/location-voiture-martinique/s-martinique
The minimum driver age varies from one category to another. For CLIO and SANDERO vehicles (e.g. MCMR, EBMR, EDMR, etc.), the minimum age is 18 years and zero years' driving experience. For DUSTER and CAPTUR vehicles, the minimum age is 23 and 1 year's driving experience. For prestige and utility vehicles (e.g. KADJAR, VOLVO, TRAFFIC etc.) the minimum age is 23 and 3 years' driving experience.
- Credit cards : Europcar accepts most major credit cards: American Express, Diners Club, Eurocard, Mastercard, Visa. For all other cards, check with our staff when you make your reservation and/or pick up your vehicle. The use of a credit card at Europcar is subject to acceptance by the issuing bank. N.B.: Withdrawal cards such as Maestro & Visa Electron as well as virtual cards are not accepted at Europcar, neither for payment nor for the vehicle deposit. - Europcar payment cards and Full Credit vouchers (without additional payment means) are accepted throughout the Europcar network. - Specified value vouchers (covering only part of the rental) must be accompanied by an additional means of payment by credit card (additional costs are then: supplements, fuel, non-redeemable excess). - Cash or company checks are only accepted for the payment of the rental for small category vehicles. - Vacation vouchers.
If you book on our website / You automatically get the CDW, THW and PAI included. For more information on these basic protections please go to this link https://www.europcar-martinique.com/fr/offres-services/assurances-protections Only the renters declared on the vehicle rental contract can claim as insured. In case of accident or theft, the renter must declare it to CORAIL within 24 hours, fill in a damage report and join a police report and/or a receipt of complaint. The renter must not abandon the vehicle, it remains under his full responsibility until the keys are handed over to a Europcar agent. Not included in the basic protections are : - Damage to the upper and lower parts of the vehicle - Damage to the mechanical parts under the vehicle (front axle, oil pan) - Damage caused by the use of the vehicle outside of the manufacturer's specifications, or outside of paved roads, damage caused by rain or sea water - Partial theft or damage to accessories (hubcaps, antennas, mirrors, keys, etc.) - Broken glass, - Tires - Loss or damage of goods transported in the rental vehicle - Towing, immobilization and expertise costs.
All our commercial vehicles can be driven with a B license. Our staff is at your disposal to inform you about all the models of our fleet of commercial vehicles or click here.
To learn more about our range of vehicles, go to https://en.europcar-martinique.com/car-rental-martinique
Vehicle reservations are made on the basis of categories and not models. Unless there is availability on a specific model, which will require confirmation, Europcar Martinique does not confirm the model, only the vehicle category.
If you are a member of a Europcar Frequent Traveler program, your rentals with Europcar will earn you miles according to a pre-defined earning schedule. To do so, you must present your membership card when you pick up your vehicle. To find out about our partner programs, as well as the specific conditions for each program, visit our Airline Partnerships section. Please note that the same primary driver cannot earn miles on more than one rental at a time. Only one rental can be registered
Yes, we propose you in various fields, our partners for their seriousness and their professionalism. The partners of Europcar Martinique, your car rental company in Martinique, offer you a set of services so that you can fully enjoy your vacations and your car rental in Martinique. You can consult the non-exhaustive list of our partners at the following address: https://en.europcar-martinique.com/partners For more information, call us at 05 96 42 42 56 !
Our Europcar Martinique agency closes at 9pm. After 9pm you will be charged 35€ if your flight is delayed. Please note that our agents will wait for you only if your flight number has been filled in your reservation. If your flight number has not been transmitted to our team, please do not hesitate to contact us on +596 596 42 42 42 as soon as possible.

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Customer Service : 00596 596 42 42 42 | Booking Service : 00596 596 42 42 53 | Assistance 24/24h 7/7j : 06 96 45 97 83

    

@europcar Martinique