FAQ | Car Rental Booking in Martinique: All Your Questions Answered

Associated with a negotiated Europcar France contract, these codes are not valid on the Europcar Martinique website.

To benefit from the terms of your contract, please contact the Europcar Reservation Centre on 0825 358 358.

You can also discover our promo codes and special offers: Europcar Martinique regularly provides local deals and exclusive benefits, available directly on our website, our social media channels, and through our newsletter.

Yes. When the "Pay at the counter" option is available, you can confirm your reservation online and pay for your rental when you arrive at the Europcar Martinique counter.

A credit card is required to secure your booking. Your rental will only be charged at the counter.

The Pay at the counter rate may differ from the prepaid online rate, which generally includes a specific discount. During certain periods, only prepaid bookings are available on the website.

If you wish to pay upon arrival and this option is not displayed, please contact our team on +596 596 42 42 42.

Modification cannot be made directly from your online account. However, if your plans change, our team can adjust your reservation, subject to availability.

You may request changes to:

• your pick-up or return date and time;
• the vehicle category;
• the pick-up or return station;
• the selected options.

Please send your request to europcar.mq@gbh.fr, specifying your reservation number and the changes you wish to make.

No specific modification fee will be charged. However, the rental price will be recalculated based on the rates and availability applicable at the time of your request:

if the new price is higher, you will be required to pay the difference; if the new price is lower, the difference will not be refunded.

For greater flexibility, you can subscribe to the Free Cancellation up to 24 hours before pick-up option. It guarantees a full refund of the prepaid amount if the cancellation is made no later than 24 hours before the start of the rental.

Any modification remains subject to confirmation by Europcar Martinique.

To request the cancellation of your reservation, please use our online contact form.

Please provide your reservation number along with the contact details used when making your booking. The date on which we receive your written request will be used to determine the applicable refund conditions.

For prepaid bookings, the following cancellation policy applies:

• 30 days or more before pick-up: full refund;
• 20 to 29 days before pick-up: 10% of the prepaid amount will be retained;
• 7 to 19 days before pick-up: 20% of the prepaid amount will be retained;
• Less than 7 days before pick-up or in the event of a no-show without prior written cancellation: no refund.

For added peace of mind, the Free Cancellation up to 24 hours before pick-up option, available for €35 per booking, guarantees a full refund of the prepaid amount if the cancellation is made no later than 24 hours before the scheduled vehicle pick-up.

Full details are available in our General Rental Terms and Conditions.

If you provided your flight number when making your reservation, our teams can track your flight and adjust your pick-up according to your new arrival time.

Your reservation remains active and your vehicle will continue to be held for you. However, if your arrival is postponed to another date, your reservation will be maintained subject to availability and any applicable fare differences.

If you did not provide your flight number, or if your arrival is significantly delayed, please contact our team as soon as possible so that we can adjust your reservation under the best possible conditions.

Yes. Payments are processed through a secure interface using the SSL protocol, which encrypts the information transmitted during the transaction.

Payments are handled by our specialist payment provider, PAYBOX. Europcar Martinique does not store any bank card numbers on its servers. Your payment data therefore remains confidential and is processed directly by our provider's secure platform.

First, check your spam or junk mail folder, as well as the email address you provided when making your reservation.

If you still cannot find your confirmation, please contact our team on +596 596 42 42 42. We will check your booking and resend your confirmation if your reservation has been successfully recorded.

First, check the information you entered, your card's payment limit and whether online payments are enabled.

You can also:

• temporarily increase your card's payment limit with your bank;
• try another bank card;
• select another payment method, when available.

If the payment is still declined or appears to be due to a technical issue, please contact our team on +596 596 42 42 42, send us an email or use our contact form.

At the end of the booking process you go to a page "Booking confirmation" that tells you your booking number. You will receive further confirmation by email reminding you that number and the details of your reservation. We advise you to print and keep.

If you are a member of a Europcar Partner Frequent flyer program , your rentals at Europcar allow you to earn miles according to a pre-defined gains grid. For this you must present your membership card when taking your vehicle. For partner programs, as well as conditions specific to each program, visit our section air Partnerships. Please note that the same main driver can not earn miles more than one rental at a time. Only onef you are a me rental can be registered with your flyer program, your rentals at Europcar allow you to earn miles according to a pre-defined grid gains. For this you must present your membership card when taking your vehicle. For partner programs, as well as conditions specific to each program, visit our section air Partnerships. Please note that the same main driver can not earn miles more than one rental at a time. Only one rental can be recorded.

Yes, pets are welcome. They must travel safely, ideally in a pet carrier or secured on the rear seat.

The vehicle must be returned clean. Cleaning fees may apply in the event of excessive pet hair, stains or dirt.

Yes, we have several partners. Europcar Martinique Partners, offer a range of services so you can enjoy your holiday and car rental in Martinique.

You can view the non-exhaustive list of our partners at the following address: For more information, call us at 05 96 42 42 53!

Europcar Martinique accepts the major credit cards: Visa, Mastercard, American Express, Eurocard and Diners Club.

Europcar Full Credit vouchers are also accepted. When a voucher only covers part of the rental cost, an additional credit card is required to pay the remaining balance and any additional charges.

Cash payments, cheques, as well as Maestro and Visa Electron cards are not accepted. Company cheques may be accepted in certain cases, only for small vehicle categories and subject to prior approval.

If you book on our website, /, You automatically have the CDW, THW and PAI included. For more information about these protections bases please go to this link

Only renters reported on the rental agreement can claim as insured. In case of accident or theft, the tenant must declare CORAIL SAS within 24 hours, a complete a damage report and attach a police / gendarmerie and / or receipt of complaint. The tenant must not abandon the vehicle, it remains at its sole responsibility to collect the keys to Europcar agent.

Are not included in the basic protections: • Damage to upper and lower parts of the vehicle • Damage to mechanical parts under the vehicle (front, oil pan) • Damage caused as a result of unplanned use by the manufacturer, or off paved roads, damage caused by rain or seawater • Theft or partial degradation accessories (trim, antenna, mirror, key ...) • Glass breakage, • Tires • Loss or damage to property carried in the vehicle rental • Towing costs, capital and expertise.

Find out more about our range of vehicles https://www.europcar-martinique.com/en/rental-car-martinique

Reservations are confirmed by vehicle category, not for a specific model, make or colour.

You are welcome to let us know your preferences, but they remain subject to availability at the time of pick-up. The vehicle provided may therefore be the model shown or an equivalent model within the same category.

Reserved equipment and options are confirmed separately, subject to availability.