Question 1

What are your opening hours and where are your branches located?

Accepted Answer

Our main office is the airrport one.
It is located in the airport terminal in Fort-de-France Aimé Césaire.
It is open daily from 07:00 to 21:00.
We have other agencies .

Question 2

What documents do I need to present at the Europcar Martinique agency to pick up my vehicle?

Accepted Answer

What documents should I present at the Europcar counter to pick up the vehicle?

To make your rental agreement, the following documents are required:

1. driver's license issued by your country of residence and valid for 1 year minimum (International Driving Licence) .. It will be presented to each rental.
2. your ID (passport or CNI), issued by your country of residence.
3. Your credit card (with embossed numbers). The expiration date must be after the end date of your rental.
4. your voucher if you prepaid your reservation online.

NB: the documents of points 1 and 2 will be charged for any additional drivers to be included in the contr

Question 3

Do I have to leave a deposit when I pick up the vehicle?

Accepted Answer

A pre-authorization on your credit card will be made in the drafting of the contract.
Remember to check or raise your ceiling to allow validation of this mandatory transaction.
It is mandatory for the delivery of the vehicle. The amount will be equal to the amount of duty payable in case of disaster (variable amount on the category and the chosen insurance package). This amount will not be charged to your card but only blocked on your account until the end of the lease.

Question 4

Do I have to tour the vehicle before leaving the agency?

Accepted Answer

We advise you to check the status of the vehicle that was entrusted to you is in accordance with the document submitted with the contract. If you find a fault or not listed shock, warn the staff before leaving.

Question 5

My driver's license was stolen. Can I file a theft report instead?

Accepted Answer

Reported stolen (or loss) established by the police can be accepted, if dated within two months from the date of hire.

Question 6

I have forgotten my driving licence, regardeless, can I have my car rental ?

Accepted Answer

No. The presentation of the licence is required. Photocopies (even certified as true) are not accepted.

Question 7

Can I subscribe to an additional insurance ?

Accepted Answer

Yes, you can underwrite insurance supplements in step 3 of the process of booking online or at our desk, writing your rental.
Europcar Martinique and offers a full range of additional protections to include the total or partial reduction franchise (SCDW / PCDW / TCDW), protection of young drivers and optional drivers.
All of these benefits are detailed in the section Offers & Services:

Question 8

Can I pay for my rental in one agency and pick up the vehicle in another? Can someone other than me pay for my rental?

Accepted Answer

No. At the time of pick up, the renter must have its own means of payment, driving license and have the required age to rent from Europcar.

Question 9

Will a deposit be deducted from my credit card when I pick up the vehicle?

Accepted Answer

Europcar Martinique does not deduct the amount of the deposit, but must request a pre-authorization of payment based on the rented vehicle. This pre-authorization is necessarily obtained by credit card (no maestro or electron).
Inquire at the time of reservation or pick up the vehicle.

Question 10

My plane arrives after 9pm (closing time) ?

Accepted Answer

After closing time our agency is closed. For any customer arriving after 9pm, a supplement of 35 euros will be charged.

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